Responsibilities:
- Handle and resolve customer queries and requests via phone and email on investment products and services in a professional manner with tactful customer service skills.
- Design FAQs & scripts, prepare SOP and provide training during new product launch.
- Handle verbal & written customer complaints from customers via phone and email.
- Collect and analyse feedback from customer and provide system enhancement/solution.
- Perform UAT and system testing before launching new products and services.
- Coordinate BCP situations with internal stakeholders when necessary.
Requirements:
- 2-8 years' experience in frontline customer service, experience in investment areas is strongly preferred, more experience will be considered as Associate Manager.
- Holder of HKSI paper 1, 7 & 8 (Economics-related majors can waive 7&8).
- Shift duty (night shift) will be required.
- Strong communication skills, and able to work under pressure.
- Good command of written and spoken English and Cantonese, fluency in Mandarin a plus.
Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purposes.
