Information Technology Department - Technology & Service Group

Job Duties & Responsibilities:

Support and maintain endpoint devices, including physical & virtual desktops, mobile devices
Provide 1st and 2nd tier user support
Deploy group policies for PC configurations and security hardening
Develop scripts for automation
Perform regular system checking and security updates such as Windows patch installation, HW firmware updates
Perform administrative work, IT asset inventory control and prepare reports
Develop and maintain system documentation
Liaise and coordinate with vendors for maintenance and services

Requirements:

Degree/Higher Diploma Holder in IT or related discipline
2-3 years' work experience in Service Desk and IT support (experience in financial institutions or sizeable firms is preferrable)
Experience in supporting Virtual Desktop Environment, such as VMWare Horizon, vSphere
Familiar with Microsoft Windows, Microsoft 365 and common desktop applications
Familiar with group policies administration, PowerShell scripting
Customer-orientated, a team player with good communication skill. Proactive, independent, self-driven and eager to learn
Good command of written and spoken English and Cantonese