Officer, IT Support -
Information Technology Department - Technology & Service Group
Job Duties & Responsibilities:
- Support and maintain endpoint devices, including physical & virtual desktops, mobile devices
- Provide 1st and 2nd tier user support
- Deploy group policies for PC configurations and security hardening
- Develop scripts for automation
- Perform regular system checking and security updates such as Windows patch installation, HW firmware updates
- Perform administrative work, IT asset inventory control and prepare reports
- Develop and maintain system documentation
- Liaise and coordinate with vendors for maintenance and services
Requirements:
- Degree/Higher Diploma Holder in IT or related discipline
- 2-3 years’ work experience in Service Desk and IT support (experience in financial institutions or sizeable firms is preferrable)
- Experience in supporting Virtual Desktop Environment, such as VMWare Horizon, vSphere
- Familiar with Microsoft Windows, Microsoft 365 and common desktop applications
- Familiar with group policies administration, PowerShell scripting
- Customer-orientated, a team player with good communication skill. Proactive, independent, self-driven and eager to learn
- Good command of written and spoken English and Cantonese