Job Duties & Responsibilities:
* Support and maintain endpoint devices, including physical & virtual desktops, mobile devices
* Provide 1st and 2nd tier user support
* Deploy group policies for PC configurations and security hardening
* Develop scripts for automation
* Perform regular system checking and security updates such as Windows patch installation, HW firmware updates
* Perform administrative work, IT asset inventory control and prepare reports
* Develop and maintain system documentation
* Liaise and coordinate with vendors for maintenance and services
Requirements:
* Degree/Higher Diploma Holder in IT or related discipline
* 2-3 years' work experience in Service Desk and IT support (experience in financial institutions or sizeable firms is preferrable)
* Experience in supporting Virtual Desktop Environment, such as VMWare Horizon, vSphere
* Familiar with Microsoft Windows, Microsoft 365 and common desktop applications
* Familiar with group policies administration, PowerShell scripting
* Customer-orientated, a team player with good communication skill. Proactive, independent, self-driven and eager to learn
* Good command of written and spoken English and Cantonese
